Intercity Blog

Are your backup and disaster recovery plans fit for purpose?

Posted by Nick Ward on Oct 1, 2019 10:49:37 AM

In September 2019, Hurricane Lorenzo became the easternmost category five hurricane on record for the Atlantic. Fortunately for us in the UK, by the time it arrived it had decayed to a benign area of low pressure so no damage was done. Next time though we may not be so lucky and if, like me, you can recall the great storm of 1987, which brought hurricane-force winds gusting up to 134mph and causing £2 billion worth of damage, with countless fallen trees, downed power lines and damaged roofs, you’ll appreciate that this time we were lucky.

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Topics: Disaster Recovery, Backup

What does the rise of flexible working in law firms mean for the IT team?

Posted by intercityuser on Sep 27, 2019 11:02:15 AM

The traditionally long hours, high pressure and poor work/life balance in the legal profession are common talking points in 2019. With a goal to improve the working conditions and overall mental health of lawyers and other legal staff, many law firms are now adopting a more flexible approach to the workplace.

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Topics: Unified communications, flexible working in law firms, remote working in the legal profession, unified communication systems for lawyers

Four ways a connected contact centre can ease retailers’ peak pressures

Posted by intercityuser on Sep 27, 2019 10:57:39 AM

Today, over 90% of shoppers expect to receive updates on their online orders. That’s a huge proportion of your contact centre’s time and resources dedicated to WISMO (Where Is My Order) aftersales enquiries. But if your retail business is in the throes of peak season, these enquiries could be doubled, tripled or far more. That’s why many retailers spend the best part of the year preparing for peak demand.

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Topics: connected contact centre, Touch Technology, Unified communications, cloud-based contact centre software, pressure of peak season, WISMO enquiries

How to get the best mobile deal for your business

Posted by intercityuser on Aug 6, 2019 2:47:50 PM

This post will give you the inside secrets – from the perspective of the mobile provider – on how to ensure you get the best possible deal when reviewing your business mobiles. It will also give you an understanding of the mobile provider landscape and the common pitfalls you should avoid when engaging with mobile providers.

We will cover these key areas:

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Topics: Mobility, Uncategorised

EMM strategy: 4 signs that you need to switch business mobile provider

Posted by James Allen on Jul 25, 2019 1:45:43 PM

Not all business mobile providers are as customer-focused as they should be. What any provider should do is prioritise your organisational needs and ensure that you receive maximum value for money. However, many fail to do this – often resulting in poor overall service and also leaving you wide open to extra costs.

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Topics: Mobility

5G and how it will impact the way we do business

Posted by intercityuser on Jul 24, 2019 9:34:03 AM

5G’s potential has had widespread coverage in the run-up to its official launch, with two benefits standing out in particular.

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Topics: Mobility

Intercity wins ISP Partner of the Year at the Vodafone Partner of the Year Awards

Posted by intercityuser on Jul 8, 2019 2:02:38 PM

Enterprise mobility and IT specialist, Intercity Technology, has been named ISP Partner of the Year at the Vodafone Partner of the Year Awards, held yesterday at Sky Garden in London.

The winning partners were recognised for strong sales performance, excellent customer service and outstanding success in collaboration with Vodafone, as well as demonstrating an expert understanding of Vodafone’s total communications portfolio.

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Topics: Mobility

Next-generation firewall (NGFW) vs. traditional firewall

Posted by intercityuser on Jun 6, 2019 1:20:40 PM

Next-generation firewall (NGFW) vs. traditional firewall: How they differ

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Topics: IT Security

Which cyber security threats are most feared by UK businesses?

Posted by intercityuser on Jun 6, 2019 1:00:00 PM

Our new report, the Cloud Security Maturity Index, investigates the extent to which UK businesses are adapting (or not) to cyber security in the cloud age. During our research, we surveyed 100 IT decision-makers from organisations across a diverse range of sectors, including professional services, finance, manufacturing, IT and transport.

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Topics: IT Security, Cloud

National Cyber Security Strategy 2016 to 2021: progress report

Posted by intercityuser on Jun 6, 2019 12:50:36 PM

The National Cyber Security Strategy 2016 to 2021 set out the government’s plan to make Britain secure and resilient in cyberspace.

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Topics: IT Security